At Digi Things World, we strive to ensure customer satisfaction with all our products and services. Please read our refund policy carefully for both digital and physical products.
Refund Policy for Physical Products
- Eligibility for Refund
We accept returns and offer refunds on physical products under the following conditions:- The product is unused and in its original packaging.
- The return request is made within 30 days of receiving the product.
- The product received is damaged, defective, or not as described.
- Requesting a Refund or Exchange
To request a refund or exchange, please email us at support@digithingsworld.com with the following information:- Your order number.
- A description of the issue.
- Photos of the product, if it’s damaged or defective.
- Return Shipping
You will be responsible for covering the shipping costs for returning the product unless the product was damaged or defective. Once we receive the returned item, we will inspect it and notify you about the approval or rejection of your refund. - Refund Processing
Approved refunds will be processed within 14 business days and credited back to your original payment method.
Refund Policy for Digital Products
- Eligibility for Refund
Due to the nature of digital products, we generally do not offer refunds once a product has been downloaded or accessed. However, exceptions will be made if:- The digital product is defective or not as described.
- There was an error in billing or an incorrect charge.
- Requesting a Refund
If you experience any issues with a digital product, please contact us within 7 days of purchase at support@digithingsworld.com with the following details:- Your order number.
- A detailed description of the issue.
- Refund Processing
Upon receiving your request, we will evaluate the issue and may offer a replacement or a refund at our discretion. Refunds will be processed within 10 business days if approved, and credited to your original method of payment.
Non-Refundable Items
The following are non-refundable:
- Gift cards.
- Products purchased on sale or at a discounted price.